What happens when your company adopts a new software program?
1
You need to engage the users, who are accustomed to different procedures.
2
You need to train them in order to exploit the potential of the new software application, making sure that they know its procedures.
3
You need to provide user manuals and FAQs.
4
You need to make a help desk available.
5
You need to provide ongoing updates on the implementation of new features.
You will also need to do the following:
6
train the new hires.
7
repeat training in case internal processes undergo any changes.
What about the users ?
After the initial engagement and training phase, users need to deal with:
New and often complex interfaces
Complicated procedures they cannot carry out
Countless steps without remembering how and in what order to perfom them
What happens?
Loss of enthusiasm
Need for new training
Continuous consultation among colleagues
Constant search for information within user manuals
Your help desk is bombarded with requests, often repetitive ones
Processes and procedures are left incomplete
Data input errors
The application is generally not used, especially when its use is not mandatory
Have you ever thought that one single solution could be the answer to all these needs?
myMeta is a compass
Digital Adoption Extension
Developed to become the second skin of any web platforms or applications, it is an independent and autonomous, yet perfectly versatile, software tool.
The support offered for the adoption of new digital tools becomes contextual and is delivered by a digital guide incorporated into your applications.
This means learning without looking information up in user manuals. Your training becomes truly experiential
How?
Step by Step Learning
MyMeta allows to drastically reduce the number of training hours devoted to learning any web application, while ensuring its correct use.
By bringing together the learning object and the learning method
By speeding up the learning time when adopting any new IT systems
By simplifying the user experience without modifying your application
Step by Step Learning
MyMeta is the compass that leads the user through every step he/she needs to take, always suggesting what to do next. It can be incorporated into any type of application and used for any type of process.
It reduces the cases of failure/abandonment and the support costs related to them, fostering operational independence
It assists the user also by providing features for incorporating: -Videos, of an international or training nature - notifications to inform the user about targeted actions or new developments
why?
When will you need it the most?
When will you be able to grasp its full potential?
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The journey
MyMeta allows you to go on a journey and equips you with a tool that is:
Responsive
Compatible with any type of browser and device
Interactive
It does not show you the process, it performs it
Customizable
Customization of paths and features (e.g. by using video tutorials and notifications)
Fuse Management Central is a web administration console for OpenText Content Suite®/Extended ECM, providing to Customers and Managed Services teams a unified management and monitoring solution.
Minium is a web testing automation platform that ensures all your web applications are always fully functional, in all the different browsers and operating systems.
Developed to become the second skin of any web platforms or applications, it is an independent and autonomous, yet perfectly versatile, software tool. The support offered for the adoption of new digital tools becomes contextual and is delivered by a digital guide incorporated into your applications.
Smart Permissions is a module for OpenText™ Content Suite™, improving content access and extending the audit log, leveraging user experience in accessing content, improving user adoption on the platform.
The Green IT is a certification that evaluates the sustainability of IT companies through a rigorous standard that includes guidelines, procedures and specifications for monitoring.
Our Green IT strategy will allow a reduction in costs, with the reduction of energy consumption in the order of 15%, and reduced paper use by the expansion of our Document Management System to other departments and business processes.
The challenge VILT faces is to maintain its commitment to maximize energy efficiency, purchasing certified hardware, promote recycling and biodegradability of no longer used products and work with suppliers who have the same kind of environmental concerns.
All monitoring of this activity is the responsibility of the entity SGS (Société Générale de Surveillance), regarded as the world's largest organization in the field of inspection, verification, testing and certification.
Quality Policy
certification
In order to fulfill the mission to which it proposes, VILT undertakes to develop, maintain and improve its Quality Management System, in order to:
Ensure operational effectiveness and process improvement, irrespective of the size of its organizational structure and organizational complexity continued growth
Ensure strict compliance with all laws and regulations applicable to its business
In an increasingly global, competitive and aggressive market only the best survives!
Aware of this, VILT knows that just by innovating and providing to the clients' solutions that make them differentiate from their competitors, that give them more competition and to allow them to adapt quickly to a changing market, we will be able to continue to receive recognition from clients.
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New and often complex interfaces
Complicated procedures they cannot carry out
Countless steps without remembering how and in what order to perfom them
Loss of enthusiasm
Need for new training
Continuous consultation among colleagues
Constant search for information within user manuals
Your help desk is bombarded with requests, often repetitive ones
Processes and procedures are left incomplete
Data input errors
The application is generally not used, especially when its use is not mandatory
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