What happens when your company adopts a new software program?

  • 1

    You need to engage the users, who are accustomed to different procedures.

  • 2

    You need to train them in order to exploit the potential of the new software application, making sure that they know its procedures.

  • 3

    You need to provide user manuals and FAQs.

  • 4

    You need to make a help desk available.

  • 5

    You need to provide ongoing updates on the implementation of new features.

You will also need to do the following:

  • 6

    train the new hires.

  • 7

    repeat training in case internal processes undergo any changes.

What about the users ?

After the initial engagement and training phase, users need to deal with:

  • Icon New and often complex interfaces
  • Icon Complicated procedures they cannot carry out
  • Icon Countless steps without remembering how and in what order to perfom them

What happens?

  • Icon Loss of enthusiasm
  • Icon Need for new training
  • Icon Continuous consultation among colleagues
  • Icon Constant search for information within user manuals
  • Icon Your help desk is bombarded with requests, often repetitive ones
  • Icon Processes and procedures are left incomplete
  • Icon Data input errors
  • Icon The application is generally not used, especially when its use is not mandatory

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could be the answer to
all these needs?

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