Previous generations of ECM platforms excelled at management and governance of Enterprise information but imposed their rules on the organizations.

The modern-day ECM solution is all about efficiency and maximum productivity.

The ability to deliver or receive mission-critical information anywhere, anytime and on any device is paramount to any organization’s success, especially with an ever-growing remote workforce. A modern ECM solution must enable users to easily create and manage their content with a customizable interface adapted to their needs and roles.

To increase personal productivity, ECM solutions required some enhancement.
While standard functionality such as file access and sharing keep being mandatory to aggregate, correlate and govern vast volumes of information, new features like auto-classification are necessary to free employees from laborious annual filling and tagging.

Unstructured data can now be automatically transformed into structured data efficiently sorted, searched, and accessed based on permissions.

ECM should no longer be considered a one-way, dead-end repository where content is kept for long-term storage.

The new generation of ECM solutions is dynamic and integrated, providing a multi-lane information backbone that connects systems and individuals across the enterprise.

New ECM platforms

New ECM platforms offer the same simple, intuitive user experiences digital natives expect from technology.

Everything related to a subject—from social feeds to pooled threads and task lists can be tailored and presented in an easy-to-understand format based on each user’s role and device.

Organizations endeavour to transform themselves into a digital business by providing exceptional customer experiences. However, with weak, dated, and inefficient internal systems and processes, they struggle to convert. By not transforming internal processes, customer experience will continue to suffer, resulting in missing opportunities to reduce costs, improve employee productivity and satisfaction, and create a better way to work.

Processes drive a business!

From the sales cycle to payroll, purchasing to maintenance, virtually every business is driven by processes. As the amount of digital information has grown at a truly overwhelming pace - and only continues to increase - old methods of doing things have just as quickly become obsolete, slowing productivity, impeding decision making, causing workarounds and growing risk.

But what it offered in the promise of improved information governance and compliance lacked in improving the increasingly complex processes that are the organisation's lifeblood. Other systems like Enterprise Resource Planning (ERP), Customer Resource Management (CRM), and Human Resource Management (HRM) evolved to handle specific processes that ECM can’t address.

By integrating ECM into lead applications, organizations create a best-of-both-world scenario. Users get to work in the application they know and prefer while gaining effortless access to the correct unstructured information when they need it.

This way, the users get their content in context - e.g., contracts stored in the ECM system are available in the account view of the CRM system.