Traditionally, ECM focused on document features like Capture, Indexing, Search, and Routing & Workflow, providing the foundation for Digital Archiving and Records Management.
As part of the growing speed and diversity of business interactions, ECM embraced other information formats like emails and phone calls, continuously adding data to the context of each business process and contributing to better decision-making.
In the current digital age, insight is all about context and relevance. By combining the structured data that drives transactions and operational processes with the related unstructured content, organizations can:
Optimize Their Supply Chain
Optimize Asset Performance
Develop Meaningful Products
Improve The Customer Experience
The Digital World environment is here. And with it comes unprecedented opportunities to help employees improve performance and productivity on their terms while still maintaining the oversight of today’s regulatory and legal climate demands.
Where to start? Progressive organizations realize that rethinking the role of ECM within the Enterprise can provide the fastest path to enhanced personal productivity and competitive advantage.
In the face of this digital revolution, organizations face pressures to provide new ways to create, share, and manage information - before individuals and business units take it upon themselves.
With the increasing digitalization of information and its distribution, the way knowledge workers complete their tasks is transforming on a scale, surpassing even the introduction of the desktop PC decades ago. Unfortunately, many organizations are struggling to keep up with changes caused by a convergence of digitally-driven forces:
Digital natives who’ve come of age with instant, mobile access to vast amounts of information expect it to work the same way.
There is a perception that technology interaction and information sharing should be simple, intuitive and unobtrusive.
High volumes of structured and unstructured data, which are becoming impossible to manage and understand
Previous generations of ECM platforms excelled at management and governance of Enterprise information but imposed their rules on the organizations.
The modern-day ECM solution is all about efficiency and maximum productivity.
The ability to deliver or receive mission-critical information anywhere, anytime and on any device is paramount to any organization’s success, especially with an ever-growing remote workforce. A modern ECM solution must enable users to easily create and manage their content with a customizable interface adapted to their needs and roles.
To increase personal productivity, ECM solutions required some enhancement.
While standard functionality such as file access and sharing keep being mandatory to aggregate, correlate and govern vast volumes of information, new features like auto-classification are necessary to free employees from laborious annual filling and tagging.
Unstructured data can now be automatically transformed into structured data efficiently sorted, searched, and accessed based on permissions.
In many cases, the adoption process was not successful!
ECM should no longer be considered a one-way, dead-end repository where content is kept for long-term storage.
The new generation of ECM solutions is dynamic and integrated, providing a multi-lane information backbone that connects systems and individuals across the enterprise.
New ECM platforms offer the same simple, intuitive user experiences digital natives expect from technology.
Everything related to a subject—from social feeds to pooled threads and task lists can be tailored and presented in an easy-to-understand format based on each user’s role and device.so.. what is the future?
Organizations endeavour to transform themselves into a digital business by providing exceptional customer experiences. However, with weak, dated, and inefficient internal systems and processes, they struggle to convert. By not transforming internal processes, customer experience will continue to suffer, resulting in missing opportunities to reduce costs, improve employee productivity and satisfaction, and create a better way to work.
From the sales cycle to payroll, purchasing to maintenance, virtually every business is driven by processes. As the amount of digital information has grown at a truly overwhelming pace - and only continues to increase - old methods of doing things have just as quickly become obsolete, slowing productivity, impeding decision making, causing workarounds and growing risk.
But what it offered in the promise of improved information governance and compliance lacked in improving the increasingly complex processes that are the organisation's lifeblood. Other systems like Enterprise Resource Planning (ERP), Customer Resource Management (CRM), and Human Resource Management (HRM) evolved to handle specific processes that ECM can’t address.
By integrating ECM into lead applications, organizations create a best-of-both-world scenario. Users get to work in the application they know and prefer while gaining effortless access to the correct unstructured information when they need it.
This way, the users get their content in context - e.g., contracts stored in the ECM system are available in the account view of the CRM system.see the solutions
At VILT, we have been 100% dedicated to these tasks since our foundation, having more than 19 years of accumulated know-how.
Our Technical Consultancy services give you the flexibility to have product/technology experts perform the tasks requiring the highest level of technical experience and foresight.
Our Business consultancy services aim to advise you on best use the Enterprise Content Management strategies and solutions to improve your business efficiency and meet your specific business goals. Reduce your operational costs, increase productivity, increase process transparency and maximize your efficiency.
At VILT, we believe detailed specialization and in-depth experience are critical factors to success. All VILT business consultants are 100% specialized in ECM, have IT degrees and real ECM solution implementation experience.
Enterprise content management (ECM) systems facilitate digitally managing and applying an organization's information to support its critical business processes. ECM solutions ensure that information is easily accessible and in the proper context at any point throughout the content lifecycle while storing and securing it following an organization's information governance strategy. The top ECM solutions help users automate processes, increase productivity, reduce storage costs, enable collaboration and adhere to internal and external compliance regulations.read more
With OpenText™ Extended ECM Platform, content is integrated seamlessly into other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or any other process-driving software. With ECM integrations, the content services platform bridges content silos and intelligently automates business processes to allow information to flow effortlessly across applications. Extended ECM Platform leverages an organization’s investment in its enterprise content services software and other applications while improving transparency and insight to improve decision making, automate business processes and expand the reach of governance policies.read more